Five9 to Acquire Level AI, Advancing AI-Powered CX Platform

(NASDAQ:FIVN) Five9, Inc. announced that it has entered into a definitive agreement to acquire Level AI. Level AI is described as an AI-native platform for the entire customer journey. The acquisition is intended to augment key capabilities for Five9. Level AI’s native AI applications for customer experience (CX) are highlighted as improving agent performance. The applications also automate more customer interactions across both voice and digital channels. The acquisition is expected to help turn customer conversations into insights. The announcement states that Level AI’s technology will be integrated into Five9’s Genius CX Platform. The agreement is described as definitive, indicating that both parties have formally committed to the transaction. No financial terms, closing date, or regulatory approval requirements are disclosed in the announcement. No executives are named or quoted in the text. No additional product names, counterparties, or operational metrics are provided.